Returns & Refunds

All sales are final

Puripep products are sterile, temperature-sensitive materials supplied strictly for laboratory research use. Once a vial has left our facility it cannot be returned to inventory, re-tested, or resold. We therefore do not accept returns or exchanges, and we do not issue refunds for change of mind, incorrect ordering, or buyer’s remorse. Please review your product, dose, and quantity before completing checkout.

Our fulfillment guarantee

We stand behind every shipment. Contact us at contact@puripep.com if your order:

• arrives damaged or with a broken seal,
• is incorrect (wrong peptide or wrong dose shipped by us), or
• does not arrive.

For verified claims we will ship a free replacement — or, if the item is unavailable, issue a refund to your original payment method. You never need to send anything back.

How to file a claim

Email contact@puripep.com within 30 days of delivery with your order number, a short description, and clear photos of the outer package, the vial, and the label. Report visibly damaged or missing shipments within 7 days. We respond within 1 business day, and approved refunds are credited to your original payment method within 5–10 business days.

Not covered

Opened or used vials; change of mind or incorrect ordering; delays caused by the carrier or by an incorrect shipping address; and any use of the product outside controlled laboratory research.

Last updated: July 2026.